Voorwaarden en Condities

Please read these Terms and Conditions carefully before ordering any products from our website. You should be aware that by ordering any of our products, you agree to be bound by these Terms and Conditions. If you have any questions or feel unsure about any of the content please contact Customer Service before placing an order. Print the Terms (using the PDF option) and keep a copy of them for your reference.

We have written these T&C’s with the consumer in mind and have tried to make them as easy to understand as possible. To further enhance your understanding of the terms we have listed some words that are widely used throughout the document.

Here’s the terminology: - Contract - means any purchase of items from our site between us and you for which these T&C’s are used for. - Conditions - means the standard T&C’s of the sale, including the Returns Policy and any special terms and conditions confirmed in writing by us. - Goods - means the products or services which we have sold to you in accordance with our T&C’s - We – Helloprint Create & Sell, and “us” and “our” shall hold the same meaning.

Within these T&C’s we shall use headings to aid your understanding of the document.

If you need to contact us, please contact our Customer Service by email at createandsell@helloprint.com.

Any transaction you enter into with us through our website is entered into with Helloprint B.V., our legal entity which owns and operates this website.

Our official company address is: Helloprint B.V., Schiedamse Vest 89, 3012 BG, Rotterdam, The Netherlands.

About the use of this website and our communication Accessing our website means that you automatically agree to our Terms and Conditions. If you do not agree with them then please do not use our website and leave it. Our website is provided to you for your personal use only.

We have made every effort to display the products as accurately as possible but cannot guarantee that the product images you see displayed on your screen are a totally accurate representation of the actual merchandise due among other reasons to the technical difference in monitors or screens you may use.

By placing an order through our website, you confirm that you are legally capable of entering into binding contracts, that the personal information which you provide when you register as a customer and place an order is true, accurate, current and complete in all aspects, and that you do not impersonate any other person.

We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represent the full functionality, accuracy, and reliability of the website.

As part of our effort to make further improvements to our services we provide to our customers telephone calls with and by us may be recorded or monitored. We also may monitor incoming and outgoing emails.

Our employees and agents are not authorised to make any representations concerning the goods unless confirmed first by us to you in writing. When placing an order with us you acknowledge that you have not relied on any such representations which are not confirmed.

All specifications, drawings and particulars of weights, sizes and performance issued by us are approximate only.

Making a contract with us
When you place an order with us, you are making an offer to buy goods. After receipt of your order we will send you an order acknowledgment email detailing the products and prices you ordered. If you do not receive such an email within 24hrs of placing your order please contact our Customer Service.

The order acknowledgment email is an acceptance of your order. Acceptance of your order and formation of the contract will only take place once confirmation has been sent. We will send you a despatch confirmation email when the products you have ordered have left our warehouse along with a tracking number to track your order. If your order has not been accepted you will receive an email from us telling you the reasons why.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will then not receive an e-mail acknowledging your order and there will be no contract between us. If the goods you order are not available, we may supply you with substitute goods. If you decide not to accept these you will not have to pay to return the goods to us.

Pricing policy
All prices shown in the website are in Pounds Sterling, Euro or US Dollars. Where applicable, price may change from time to time. In case we use a special sale offer price please note that this might be a limited period offer. The price for goods remains the same regardless of the country of delivery.

We take great care in providing you with the right product information and prices. In the unlikely case that an error in pricing appears in goods that you have ordered we will inform you as soon as possible. However we shall be under no obligation to fulfil an order for a product that was shown at an incorrect price. In such a case we will contact you by email.

All prices shown in the website are exclusive of VAT. For more information, please see this website.

Delivery charges
A charge will be made to cover postage and packaging on all orders sent . The delivery charges are not included in the product prices shown.

We offer international delivery to a number of countries. All orders for international delivery are subject to international terms and conditions.

To place an order your valid credit card should be connected in case you use our Shopify App. All credit card and debit card holders are subject to validity checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Payments made by credit card will only be debited from the users account after the goods have been shipped. Estimated payment dates will be displayed on the user account.

Description of Products and Availability
If an item sells out we will take it off display as soon as possible. If items that you order should be out of stock, or delayed for any reason, we will try to contact you, or if we receive no response to our e-mail we will continue to process the remaining items of your order.

If an offer is subject to a limited period of availability or is made subject to conditions, this will be explicitly mentioned in the offer.

Shopping, Registering as a Client and Placing an Order
We have tried to make shopping with us as easy as possible, e.g. you can filter by type of product. If you would like to place an order, please first register as a customer with us. You will then be given a unique personal log-in name and password combination by email. Your personal details will be stored behind your log-in name and password and can only be accessed and changed by you. As soon as you have a log-in name and a password, you can place an order. You could select your products before you register, but before you can check out you will need to go through the registration process.

After you have registered, if you wish to place an order, select the goods and choose the colour and size you want, and press “Add to shopping cart" button. When you have finished shopping, click on the "Check-out" button. This starts the payment process. Check your details carefully and enter the address you want your order delivered to.

Once you have placed an order, it will then be confirmed by email. Please check your order and the confirmation thoroughly. It is important that you give a correct and personal email address when you register in order to avoid errors. Please make sure that your SPAM filter does not cause you not getting our messages.

When placing an order you have agreed that these Terms and Conditions apply to such order.

When your order has been shipped we will send you a despatch confirmation by email. This will include a tracking number of your parcel in order to track its progress.

We send the goods that you have ordered through UPS, Royal Mail, DHL or TNT. The place of delivery is deemed to be the shipping/delivery address that you provide in your order.

We aim to process your order within 24 hours. Delivery time is dependent on the product. This will be displayed on the product page.

If you are not at home during the day that will not be a problem: we will deliver your order wherever you want. In this case it is important that you give the right address when placing the order. Please note it's not possible to have your order delivered to a P.O. Box.

If the goods are lost or damaged in transit, please let us know promptly, so that we can make a claim against the carrier. We will offer you the choice of a replacement or a full refund. Please see Returns Policy for further details.

Cancellation and Return Policy
This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty of miss-described.

All orders can be cancelled up until the artwork is approved for production. At this point we can provide a refund for the order should you wish.

Once your artwork is approved for production, no further changes can be made to the order, meaning we will be unable to cancel or amend artwork or product specifications. This is a strict policy due to our automated production process, as orders are accepted into our production run immediately.

Complaints must be registered with us within 15 days of receiving the order. Longer than this may result in the complaint not being upheld or rejected. We need to be able to verify the issue was a result of our production process or courier mishandling, this is why we need the complaint registered as soon as it is received.

All of our products come personalised to our customers’ specification. As a result of which we are unable to accept returns.

Faulty Goods
If there is a problem with the goods please contact us within 15 days to discuss the matter further.

If the goods are found to be faulty upon delivery, you may reject the order and claim a full refund once we have received the order back. If the fault is found later on, or if you delay in making a complaint beyond the 15 days specified, you may not be entitled to a repair or replacement. If the complaint is registered with us within the specified time frame, and a replacement is not available, you may claim a part or full refund of your money back if the complaint is deemed valid.

Please see Returns Process for further details.

No claim for faulty goods can be made if any of the following applies: damage caused deliberately or negligence, improper use or careless maintenance, normal wear and tear, damage caused by not heeding, or incorrectly heeding the user/washing instructions.

Returns Process
I you want to return any faulty products in line with our Return Policy, please contact us at createandsell@helloprint.com. When returning the goods you are required to fill out the Return document that we will have included with your order.

We will reimburse the amount you paid for your purchase with us to your account within 30 days.

In the event that the wrong product has been sent to you, we will refund the amount you paid for your purchase with us including the original shipping costs. Any costs incurred on your behalf for the return of the wrong item shall also be refunded by us once we have received the goods from you.

Payment may be made by any of the methods indicated on our website. The exchange rate will be set by your bank or credit card provider who may also charge you an additional administration fee.

We do our utmost to provide you with the best information, products and services possible. In the case you do have a complaint or other comment to make please contact us by telephone, email or post at the earliest possibility clearly explaining the feedback you have. We aim to reply within 24hrs.

Data protection, privacy and security

For information please see our separate document on Data protection, Privacy and Security.

This website’s content (including text, design, layout, images, and videos) are protected by copyright and are the property of Helloprint Create&Sell. Any use other than for your own personal and non-commercial use in line with the transactions and communications between you and us is not allowed without our express written permission.

Liability and Indemnity
Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Our liability for losses you suffer as a result of us breaking these Terms and Conditions is strictly limited to the purchase price of the product you purchased. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website.

We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of income or revenue, loss of data, damage or loss of business, loss of profits or contracts, loss of anticipated savings, waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable or any other indirect or consequential loss arising out of or in connection with your use of the website (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us).

You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.

These Terms & Conditions and all matters connected with any order you place on our website are governed by Netherlands law and you agree to submit to the exclusive jurisdiction of the Netherlands courts in relation to all matters connected with, or arising out of, the website or any order you place on the website.

All dealings between us in connection with our T&C’s and each purchase shall be carried on in the English language.

You may not transfer any of your rights or obligations under these Terms to another person without our prior written consent, which we will not withhold unreasonably. We can transfer all or any of our rights and obligations under these Terms to another organisation, but this will not affect your rights under these Terms.

These Terms apply to our information and offer to you, the agreement between us and any related communication. We may change our Terms and Conditions at any time, so please do not assume that the same terms will apply to future orders.

In the event of any of these Terms and Conditions to be invalid or unenforceable the remainder of these Terms and Conditions will remain in place. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by events outside our reasonable control which includes any strikes, civil commotion, terrorist attack or threat of terrorist attack, , fire, explosion, flood, other natural disaster, impossibility of the use of public or private transport, impossibility of the use of public or private telecommunications networks or any acts, decrees, legislation, regulations or restrictions of any government.

If any of these Terms and Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

We each acknowledge that, in entering into a contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such contract except as expressly stated in these terms and conditions.This page (and any other documents that are referred to on it) contains the Terms and Conditions on which we supply any of the products listed on our website helloprint.com/createandsell.

Deel 2 - Verwerking van persoonsgegevens


De volgende termen zoals gebruikt in deze Dataverwerkingsovereenkomst hebben, tenzij uit de context duidelijk het tegendeel blijkt, de betekenis zoals vermeld in deze clausule:

"Overeenkomst": de tussen Klant en Helloprint Create & Sell gesloten overeenkomst waarop deze voorwaarden van toepassing zijn, met inbegrip van eventuele wijzigingen daarvan;

"Klant": de persoon met wie Helloprint Create & Sell de Overeenkomst heeft gesloten;

"Datalek": elke inbreuk op de beveiliging in verband met de verwerking van Persoonsgegevens in het kader van de Overeenkomst die moet worden gemeld aan de gegevensbeschermingsautoriteit en/of de betrokkene, zoals bepaald in artikel 33 en 34 GDPR;

"Data Controller" betekent de verantwoordelijke voor de verwerking zoals gedefinieerd in artikel 4(7) GDPR;

"Data Processor" betekent de data processor zoals gedefinieerd in artikel 4(8) GDPR;

"Data Processing Agreement" betekent artikel 3 tot en met 9 van dit deel 2 - verwerking van persoonsgegevens inclusief de bijlagen hierbij, die kwalificeert als een data processing agreement zoals uiteengezet in artikel 28(3) GDPR;

"GDPR" betekent de Algemene Verordening Gegevensbescherming (EU) 2016/679;

"Persoonsgegevens" betekent alle informatie met betrekking tot een geïdentificeerde of identificeerbare natuurlijke persoon, verkregen in verband met de Overeenkomst, die door de Klant in het kader van de Overeenkomst via de website wordt verstrekt om namens de Klant af te drukken;

"Verwerking" of "Verwerking": elke bewerking of elk geheel van bewerkingen die, al dan niet op geautomatiseerde wijze, op Persoonsgegevens wordt uitgevoerd, zoals uiteengezet in artikel 4 van de GDPR; en

"Subverwerker": elke verwerker, zoals gedefinieerd in de GDPR, die door de Gegevensverwerker is ingeschakeld en elke verwerker die door de verwerker is ingeschakeld en ermee instemt om Persoonsgegevens te verwerken namens de Gegevensverwerker.


Voor zover Klant de betrokkene is met betrekking tot de Persoonsgegevens die Helloprint Create & Sell ontvangt, kwalificeert Helloprint create & Sell zich als Verantwoordelijke met betrekking tot deze Persoonsgegevens. In dat geval is de Verwerkersovereenkomst niet van toepassing.

Voor zover Opdrachtgever niet de betrokkene is van de Persoonsgegevens die Helloprint Create & Sell ontvangt, kwalificeert Helloprint Create & Sell als Data Processor en zal Helloprint Create & Sell Persoonsgegevens verwerken ten behoeve van Opdrachtgever, die kwalificeert als Data Controller, met inachtneming van de Data Processing Agreement.


De Gegevensverwerker zal

- alleen Persoonsgegevens verwerken voor de uitvoering van de Overeenkomst door de Persoonsgegevens in het bestand per ontvangst te bekijken om het formaat en de kwaliteit van het bestand te controleren, het bestand af te drukken en die afdrukken naar het door de Klant op het bestelformulier opgegeven adres te sturen;
- tegen vergoeding van de door de Gegevensverwerker gemaakte kosten, de Gegevensverwerker bijstaan bij de naleving van de verplichtingen uit hoofde van de artikelen 32, 35 en 36 GDPR, rekening houdend met de aard van de verwerking en de informatie waarover de Gegevensverwerker beschikt;
- de Gegevensverwerker zonder onnodige vertraging na de ontdekking van een Datalek op de hoogte stellen en de redelijke bijstand verlenen die de Gegevensverwerker nodig heeft om de naleving van de verplichtingen uit hoofde van de artikelen 33 en 34 GDPR te waarborgen;
- rekening houdend met de aard van de verwerking, de verantwoordelijke voor de verwerking met passende technische en organisatorische maatregelen bijstaan, voor zover dit mogelijk is en tegen vergoeding van de door de gegevensverwerker gemaakte kosten, bij de nakoming van de verplichting van de verantwoordelijke voor de verwerking om te reageren op verzoeken tot uitoefening van de rechten van de betrokkene uit hoofde van de GDPR; en
- na beëindiging van de overeenkomst ervoor zorgen dat de Persoonsgegevens binnen 18 maanden worden vernietigd, of indien de verantwoordelijke voor de verwerking de gegevensverwerker daartoe opdracht geeft voordat de Persoonsgegevens worden vernietigd, de Persoonsgegevens aan de verantwoordelijke voor de verwerking teruggeven.


De Gegevensverwerker zal, rekening houdend met de aard van de verwerking en de informatie waarover de Gegevensverwerker beschikt, technische en organisatorische maatregelen nemen en handhaven, zoals uiteengezet in het beveiligingsbeleid van Helloprint Create & Sell dat beschikbaar is bij Helloprint Create & Sell.

De Data Controller garandeert dat de door de Data Processor genomen technische en organisatorische maatregelen passend zijn conform artikel 32 GDPR voor de Persoonsgegevens die door de Data Processor worden verwerkt.


De Gegevensverwerker mag in het kader van de Gegevensverwerkingsovereenkomst Subverwerkers inschakelen. De lijst van Subverwerkers is beschikbaar op Helloprint Create & Sell.

De Verwerker zal de Verwerkingsverantwoordelijke op de hoogte stellen van wijzigingen met betrekking tot de toevoeging of vervanging van Subverwerkers. De Verwerkingsverantwoordelijke kan bezwaar maken tegen een dergelijke wijziging. Indien het voor de Gegevensverwerker niet mogelijk is om in geval van bezwaar een andere Subverwerker in te schakelen, is de Gegevensverwerker gerechtigd de Overeenkomst te beëindigen.

De Gegevensverwerker zal redelijke inspanningen leveren om zijn Subverwerkers contractuele voorwaarden op te leggen die niet minder bescherming bieden dan die welke in deze Gegevensverwerkingsovereenkomst zijn opgenomen.


De Gegevensverwerker kan Persoonsgegevens doorgeven naar een land buiten de Europese Economische Ruimte (hierna "EER" genoemd) indien:
- de Gegevensverantwoordelijke de Gegevensverwerker opdraagt de Persoonsgegevens buiten de EER door te geven;
- de Gegevensverwerker wettelijk verplicht is de Persoonsgegevens buiten de EER door te geven;
- dat land een passend beschermingsniveau biedt volgens de EU-"witte lijst" van landen die passende gegevensbeschermingsnormen bieden; of
- tussen de verantwoordelijke voor de verwerking en de gegevensverwerker of een subverwerker zijn EG-modelcontracten gesloten, zoals bepaald in artikel 46, lid 2, onder c) en d), van de GDPR; of
- de doorgifte is toegestaan op basis van een andere rechtsgrond in de toepasselijke wetgeving en de verantwoordelijke voor de verwerking heeft uitdrukkelijk ingestemd met een doorgifte op basis van die rechtsgrond.

Indien Persoonsgegevens worden doorgegeven aan een Subverwerker in een land buiten de EER en er geen EG-modelclausules als bedoeld in artikel [6, lid 1, onder d)] beschikbaar zijn die de doorgifte tussen twee verwerkers regelen, geeft de verantwoordelijke voor de verwerking hierbij opdracht en machtiging aan de Subverwerker om in naam van de verantwoordelijke en ten opzichte van de Subverwerker EG-modelclausules af te sluiten.


De Gegevensverwerker houdt alle Persoonsgegevens strikt vertrouwelijk tegenover derden en zorgt ervoor dat, alvorens Persoonsgegevens aan zijn werknemers, onderaannemers of werknemers van onderaannemers bekend te maken, deze personen aan dezelfde voorwaarden inzake vertrouwelijkheid gebonden zijn.

Clausule [7(1)] is niet van toepassing voor zover een wet de Verwerker verplicht Persoonsgegevens bekend te maken of wanneer de verantwoordelijke voor de verwerking instemt met de bekendmaking van Persoonsgegevens of de bekendmaking noodzakelijk is in het kader van de uitvoering van de overeenkomst met de verantwoordelijke voor de verwerking.


Op verzoek van de verantwoordelijke voor de verwerking zal de bewerker aan de verantwoordelijke voor de verwerking verslag uitbrengen over zijn naleving van artikel 28 GDPR.
De Gegevensverwerker zal toestaan en meewerken aan audits, met inbegrip van inspecties, uitgevoerd door de Gegevensverwerker of een andere door de Verwerkingsverantwoordelijke gemandateerde auditor om na te gaan of de Gegevensverwerker zijn verplichtingen uit hoofde van deze Gegevensverwerkingsovereenkomst nakomt. Partijen plannen in onderling overleg een datum voor de audit. De verantwoordelijke informeert de bewerker ten minste drie weken van tevoren over de audit.

De verantwoordelijke voor de verwerking dekt zowel zijn eigen kosten als die van de gegevensverwerker in verband met de uitvoering van de verplichtingen uit hoofde van dit artikel [8].


De verantwoordelijke garandeert dat zijn instructies aan de gegevensverwerker rechtmatig zijn en dat de verstrekte persoonsgegevens correct zijn. De Verantwoordelijke vrijwaart en houdt de Gegevensverwerker schadeloos voor alle (i) schade; en (ii) boetes opgelegd door regelgevers, die voortvloeien uit of in verband met of op grond van enig handelen of nalaten van of de uitvoering van de verplichtingen van de Gegevensverwerker onder deze Gegevensverwerkingsovereenkomst of enige andere toepasselijke wetgeving inzake de bescherming van persoonsgegevens, met inbegrip van de GDPR.